Thank you for choosing Gold Dream Fine Jewelry, the best online store for Cuban jewelry. We are committed to providing you with high-quality products and excellent customer service. Here is some important information about our shipping policies and procedures:
- We offer free standard shipping on all orders over $100 within the United States. Standard shipping takes 3 to 5 business days to arrive, depending on your location. You can track your order status online using the tracking number we will send you via email once your order is shipped.
- If you need your order faster, you can choose expedited shipping at checkout for an additional fee. Expedited shipping takes 1 to 2 business days to arrive, depending on your location. Please note that expedited shipping is not available for P.O. boxes, APO/FPO addresses, or international destinations.
- We also ship internationally to select countries. International shipping rates and delivery times vary by country and are calculated at checkout based on the weight and dimensions of your order. Please be aware that international orders may be subject to customs fees, taxes, duties, or other charges that are not included in the shipping cost and are the responsibility of the recipient. We are not responsible for any delays or issues caused by customs or local postal services.
- We accept returns and exchanges within 30 days of delivery, as long as the items are unworn, undamaged, and in their original packaging. To initiate a return or exchange, please contact us at our dedicated contact us page with your order number and reason for return or exchange. We will provide you with a prepaid return label and instructions on how to send back your items. Once we receive and inspect your items, we will process your refund or exchange within 7 business days.
- If you have any questions or concerns about your order, please do not hesitate to contact us at dedicated contact us page or call us at (562) 966-0087. Our customer service team is available Monday to Friday. We appreciate your feedback and suggestions on how we can improve our service and products.
We hope you enjoy your Gold Dream Fine Jewelry and thank you for shopping with us!