At Gold Dream Fine Jewelry, we are committed to providing our customers with the highest quality and value for their jewelry purchases. We want you to love your jewelry and wear it with confidence, but we also understand that sometimes you may change your mind or receive a defective item. That’s why we have a refund policy that allows you to return your order for any reason within 30 days of delivery.
To qualify for a refund, you must meet the following conditions:
- The item must be in its original condition, unworn, unaltered, and undamaged.
- The item must have the original receipt and packaging.
- The item must not be custom-made or engraved, as these are final sale items and cannot be returned or exchanged.
To request a refund, please follow these steps:
- Contact our customer service by phone at (562) 966-0087. We do not offer email support at this time.
- Provide your order number and the reason for your return.
- Receive a return authorization number and a shipping label from our customer service.
- Pack the item securely in the original packaging and attach the shipping label.
- Ship the item back to us using a trackable and insured service. You are responsible for paying the return shipping costs and ensuring the safe delivery of the item. We are not responsible for any lost or damaged items during transit.
- Wait for us to receive and inspect your return. We will process your refund within 10 business days of receiving your return. The refund will be issued to the original method of payment. Please note that it may take up to two billing cycles for the credit to appear on your statement.
We appreciate your trust and loyalty and hope you enjoy shopping with Gold Dream Fine Jewelry.